|| Domestic Shipping | International Orders | Shipping/Backorders ||
|| Ordering Methods | Privacy | Return Policy | Security | Taxes ||

Domestic Shipping [top]

All orders normally ship within 24 hours (business days) when in stock. The cost of shipping for orders within the U.S. is $4.95 for the first item, plus $1.50 for each additional item for our standard shipping. Two business day delivery is $9.95, plus $1.50 for each additional item. Next afternoon is $15.95 for the first item, plus $1.50 for each additional item. 2 Day and Next afternoon orders must be placed by 4:00 p.m. Central Standard Time in order to ship the same day, Monday through Friday only (no Saturday delivery). For next day shipping, if the item is out of stock, we will email or call you promptly. For all other methods of shipping, we will email you when an item is out of stock only if we are unable to ship within one week. We strive to have all items in stock at all times whenever possible. If mailing in your order with a personal check, your order may be held for your check to clear.

International Orders [top]

All international orders are sent via Air Mail. Canadian orders are $8.95 for the first video, and $1.50 for each additional video. Our shipping charge for anywhere else in the world is $12.95 for your first video and $4.95 for each additional item. Any customs, duties and/or taxes that apply upon receipt of the order are the responsibility of the customer.

Be sure to choose the PAL format option, for those international customers who need this format. If the PAL format isn't listed next to a video, then we do not offer it at this time.

Shipping/Backorders [top]

Normally all orders ship within 24 hours from the time your order is received, Monday through Friday, excluding holidays. If an item is backordered, and it is determined it will take more than one week for shipment to go out, we will notify you. If mailing in your order with a personal check, your order may be held for your check to clear.

Ordering Methods [top]

You can order via our secure internet server with your major credit or debit card. Just add the items you want to your shopping cart, and follow the instructions provided.

If you'd prefer to send a check or money order or your credit/debit card number, just add the item(s) you want to your shopping cart. You can then print the order form, or copy down the relevant information to include with your check/MO. Please include your email address and/or phone number in the event we need to contact you with questions or information about your order. Make your check payable to "Motova8". See our mailing address below. If mailing in your order with a check, your order may be held for your check to clear.

You can fax your order by adding the item(s) you wish to purchase to your shopping cart, and then either print the order form or copy down the relevant information and include it in your fax. Don't forget to include your credit or debit card number, along with the expiration date. Please include your email address and/or phone number in the event we need to contact you with questions. See our fax number below.

You can phone in your order using a major credit or debit card. See our phone number below.

Privacy [top]

Motova8 is strongly committed to respecting the privacy of our customers. We won't share your information with other companies or use your personal information for any reason other than our ordering process and to contact you if there is a problem or question with your order.Privacy

Return Policy [top]

We do not accept returns of opened items due to the nature of the products we sell and anti-piracy concerns. You may return unopened items within 30 days of receipt of your order (or gift) for a credit or refund of the cost of the items. Shipping is not refundable. Insurance or tracking is advised. A credit will appear on your statement within one to two billing cycles, or if you paid by check or money order, you will receive a refund check in the mail within one to two months. If an item is returned damaged no credit will be issued, so please use appropriate packing material. Please include your packing slip and return unopened items to out mailing address listed above.

We want you to be happy, so if you have a problem or complaint with something you've ordered from us, please contact us at info@motova8.com so we can work to resolve your specific situation.

Security [top]

Our shopping cart server uses a Thawte SSL Web Server Certificate which secures information by encrypting all data to and from this site (the strongest form of browser security). You can feel confident in knowing we take the security of your personal information very seriously. In fact, we believe entering your credit card information on our site is safer than giving it to a retail store or restaurant.

Taxes [top]

Because of our presence in these states, orders with a shipping address to California will be charged 7.25% sales tax.

Canada and International orders - Any customs, duties or taxes that apply upon delivery of the order are the sole responsibility of the customer.

Any questions at all? Please don't hesitate to contact us!